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Emergency Dispatcher II (Lateral) - Rialto, CA (ID: 291941)

Title Emergency Dispatcher II (Lateral)
Type Emergency Communications
Date Posted December 17, 2017
City / Organization Rialto, CA
Website Click Here for the Position Listing
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Description
Description

To perform a variety of dispatching duties in support of public safety emergency services; to receive and route emergency and non-emergency telephone and radio calls; to dispatch police officers to calls for service; to operate a variety of communication equipment including radio, telephone, and computer systems; and to perform a variety of duties relative to assigned areas of responsibility.

Examples of Duties

DISTINGUISHING CHARACTERISTICS

This is the full journey level class within the Emergency Dispatcher series. Employees within this class are distinguished from the Emergency Dispatcher I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Emergency Dispatcher I level, or when filled from the outside, have prior experience.


SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from higher level management or supervisory staff.


ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:

1. Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.

2. Determine nature and location of call; determine priority of calls and dispatch units accordingly.

3. Provide assistance, information and directions to non-emergency callers.

4. Maintain awareness of field units activity within¬ the computer aided dispatch (CAD) system; communi¬cate with field units through radio in accordance with mandated regulations; maintain status and location of units on patrol.

5. Perform warrant checks as directed by police officers on the scene; relay results to officers.

6. Respond to field personnel resource requests; dispatch necessary resources.

7. Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices.

8. Maintain logs and record of all calls.

Essential Functions:

9. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.

10. As assigned, participate in training staff including emergency dispatching methods, procedures and techniques; verify work of assigned staff for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.

11. Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.

12. Monitor inventory levels of office supplies and equipment; requisition and replenish supplies as necessary.

13. As required, search suspects and perform other matron duties.

14. Receive and handle after hours calls not directly related to police services; contact other City departments as needed in order to obtain proper response to citizen concerns and issues.

15. Perform related duties and responsibilities as required.

Qualifications

EXPERIENCE AND TRAINING GUIDELINES Minimum requirements as a condition of hire:

Experience: Two years of increasingly responsible communications or dispatch experience.

Training: Equivalent to the completion of the twelfth grade.
 

Licenses and Certifications: California POST Emergency Dispatcher Certification.  Completion of the 120 hour POST Dispatch Course is desirable.  Please attach a copy of of your certification.

Job Post Expiration Date   January 27, 2018

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .