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Assistant Library Director - Operations - City of The Colony, TX (ID: 292315)

Title Assistant Library Director - Operations
Type Library
Date Posted December 22, 2017
City / Organization City of The Colony, TX
Website Click Here for the Position Listing
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Under the general direction of the Library Director, ensures the highest level possible of professional and friendly customer service through overseeing the administration and supervision of the Library Department’s Operations Division, which includes Electronic Services, Technical Services, and Circulation Services. This position develops policy recommendations and implements policy; prepares, coordinates, and monitors the Library’s annual budget, cataloging and acquisitions, accuracy of databases and websites, and coordination of all Library procurement; and supervises and is responsible for all staff, including professional personnel, in the Library’s Operations Division.

  1. Provides excellent customer service while overseeing all Operations Division daily functions, ensuring maintenance of confidential customer records and transactions. Ability to administer the handling of confidential records in accordance with Library Department policies and State regulations regarding confidentiality of customer records.
  2. Supervises Library Department operations in the absence of the Director; may serve as Acting Library Director.
  3. Leads staff and volunteers in achieving the goals and demonstrating the values of the Department and the City to include providing excellent customer service.
  4. Handles customer contact involving complex situations regarding department programs and services; responds to and resolves customer complaints in a timely, effective, and professional manner. Demonstrates ability to remain professional and courteous while dealing with stressful situations.
  5. Hires, plans, and evaluates the work of Operations Division managers and supervisors; approves selection of Operations Division personnel; assists in resolving significant employee relations problems throughout the Operations Division. Conducts formal and informal training for Library Department staff.
  6. Plans, recommends, and executes changes in organization methods and procedures for improvement in efficiency and service to the public, as determined by citizen needs and interests.
  7. Develops recommendations for department policies and procedures; ensures Operations staff performs within the Library Department’s policies, procedures, and established practices.
  8. Contributes to the development of the department’s strategic plan and long and short term goals and projects.
  9. Prepares and monitors the Library’s annual operating budget, including forecasting, administration and monitoring; ensures proper purchasing and licensing procedure, approves expenditures, processes invoices, and manages other financial documents.
  10. Oversees maintenance of the Department’s fixed assets inventory.
  11. Oversees the negotiation of contracts with publishers and vendors. Performs periodic cost analysis studies, monitors vendor contracts, and negotiates with vendors for supplies and services.
  12. Makes recommendations for maximizing fiscal effectiveness and efficiency; directs and evaluates Operations Division cost of service and rate studies; analyzes and evaluates Operations Division service and procedures through staff consultation.
  13. Seeks grant opportunities, participates in preparation of grant documents and oversees maintenance of grant records; monitors grant activities.
  14. Maintains statistical records; prepares and produces reports, library research, and proposals.
  15. Manages and oversees the Library’s automation program, directs research and makes recommendations for the application of technology including automated services and equipment.
  16. Oversees development and administration of effective procedures for the registration of library cardholders, circulation of materials, maintenance of confidential records, collection of fees, and recovery of library materials.
  17. Oversees planning, coordination, and administrations of all aspects of specialized library technical services, including performance of complex standardized procedures for database updating and searching, MARC bibliographic record creation on international and local databases, uploads to the library’s integrated automation system, determination and assignment of classification numbers and Library of Congress Subject Headings, and original cataloging in all formats.
  18. Assures consistent application of national standards, as well as flexibility to enhance records to ensure customer-friendly access; oversees the update, maintenance, and uploading of bibliographic, item and authority control records. Coordinates with library materials vendors regarding provision of related catalog records to ensure compatibility with the Library’s integrated automation system.
  19. Oversees physical processing and copy cataloging of all formats of library materials, as well as the maintenance of the inventory of necessary supplies to process and repair all formats.
  20. Plans, organizes and directs a periodic inventory of all items in the Library’s holdings. Supervises the review and correction of errors and inconsistencies between the catalog and actual holdings.
  21. Coordinates maintenance of Operations Division equipment; identifies and communicates facility maintenance needs and safety issues.
  22. Oversees the planning, implementation and updating of all Library websites, of the Library’s input to the City’s website, of the Library’s social media communications and email subscription services, and of the development of digital archives in support of the Library’s local history collection.
  23. Supervises the department liaison to the City Information Technology staff and Social Media Committee; oversees all liaisons with outside technology service providers.
  24. Oversees maintenance and support of integrated library automation system, queuing and print management software, filtering software, other specialized software, routine maintenance of public access computer network, and coordination with IT staff regarding maintenance of networked staff and public workstations.
  25. Oversees development of marketing materials, publicity and news releases and coordinates with local news media.
  26. Serves as staff liaison for The Colony Local History Committee. Develops and maintains the local history collection and related displays; provides staff support for local history programs and projects.
  27. Keeps abreast of changing trends and technology in public library operations, and implements policy and procedure improvements as appropriate.        
  28. Continues to develop professional knowledge and currency with standards, practices, emerging technology, and trends in the field of library and information science in general via reading professional publications and via participation in continuing education, conferences, training, and networking opportunities.
  29. Ensures compliance with pertinent Federal, State, County and City laws, regulations and ordinances.
  30. Oversees the development and maintenance of assigned areas of the collection. Reads evaluative materials, selects, orders, receives and verifies shipments. Identifies materials to be repaired, replaced, or withdrawn. Sorts and selects donated materials for inclusion in the collections.
  31. Communicates effectively, courteously, and tactfully with customers, staff, volunteers, community leaders, vendors, and other service providers in person, in writing, via email and the Web, by phone, and over the PA system; explains Department policies to customers.
  32. Provides reader’s advisory, reference, and interlibrary loan service to assist customers of all ages in selecting materials to meet reading and informational needs using electronic and print resources; refers to other Department or City staff or to other agencies as necessary. Assists customers in the use of the public access workstations, including the use of standard office productivity software such as Microsoft Word, Excel and PowerPoint.
  33. Participates in general collection development and maintenance; reviews customer requests and selection aids; recommends materials for acquisition.
  34. Operates computers, 3D printer, laminator, Ellison machine, audiovisual equipment, micro-format reader/printer, and other office and library equipment.
  35. Sits or stands, working at computer for extended periods of time; uses mouse and keyboard, reads computer screens, requires repetitive lifting/movement of library materials.   Retrieves books and materials from shelves up to 7 ft. high with the aid of step stools. Lifts and carries materials and equipment up to 40 pounds.         Pushes and pulls book carts that can weigh over 150 pounds when fully loaded.   Must be able to kneel, stand, bend, stoop, stretch, climb and work in confined spaces. Some exposure to dust, odors, and mechanical and electrical hazards.
  36. Works flexible hours, including weekends and evenings; may be subject to working extended hours.
  37. May be required to perform other department duties as assigned.           

Required Skills

Extensive working knowledge of contemporary professional public library theory, principles, practices, functions, methods, and administration. Thorough knowledge of federal, state, county, and local regulations and rules governing public libraries. Knowledge of the management, inventory, and cataloging of library collections. Knowledge of procurement and budget management practices and procedures for a municipal library. Knowledge of City policies and procedures. Above-average proficiency in the use of computers and related equipment, hardware and software, including Microsoft Office applications; working knowledge of library automation systems and of the Dewey Decimal Classification system. Exceptional ability to apply independent judgment in the interpretation of policies and to enforce policies and procedures with tact and diplomacy. Ability to supervise, motivate, and instruct staff and volunteers. Requires excellent communication, leadership, interviewing and employee relations skills. Ability to express ideas effectively in English, verbally and in writing, to groups and individuals. Ability to work with others effectively as a team and to work independently without direct supervision. Ability to maintain effective working relationships with subordinates and fellow employees; strong organizational awareness. Flexibility in work habits and scheduling and ability to perform multiple tasks simultaneously under time pressures.

Required Experience

Master’s Degree in Library and/or Information Science from a college or university accredited by the American Library Association and five (5) years professional experience in public library technical services and/or electronic services and two (2) years management or supervisory experience. Must possess a valid Texas Drivers’ license, with a satisfactory driving record, or ability to obtain one. Preferred: ability to communicate in Spanish; ability to communicate using American Sign Language.


Job Post Expiration Date   February 28, 2018

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .