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Communications Officer (Dispatcher) (F017) - Lane County, OR (ID: 292436)

Title Communications Officer (Dispatcher) (F017)
Type Emergency Communications
Date Posted December 26, 2017
City / Organization Lane County, OR
Website Click Here for the Position Listing
Email Contact
Description
Description

To perform technical communications work in the Department of Public Safety; and to perform related duties as assigned.

Schedule: Must be able to work a variety of shifts, including but not limited to days, swing and graveyard; work any day of the week, including but not limited to weekends and holidays. Some overtime may be required.

*This is a LCPOA represented position*

Examples of Duties - Duties may include, but are not limited to the following

Call Taking Duties:
• Answers multi-line telephones, and determines what action to take based on emergency/ non-emergency call.
• Refers callers (public/agencies) to other agencies for assistance, or dispatches field unit for response.
• Performs data entry including the use of internal CAD (computer aided dispatch) system.

Dispatching and Monitoring Duties:
• Prioritizes calls for service and radio dispatches appropriate deputy for response.
• Monitors status of units in the field for availability and officer safety.
• Responds to requests from deputies and queries various paper and electronic databases for information.

General Communications Officer Duties:
• Coordinates multiple agency response to emergency situations.
• Monitors courthouse alarms and surveillance equipment.
• Queries other computer systems for the following: warrant checks, vehicle registration and driver license information.
• Performs duties of entering, modifying, confirming, and clearing of the following records related functions: warrants, restraining orders, stalking orders, stolen property and vehicles, and runaway juveniles.
• Performs filing and other record related functions.
• May be assigned additional projects or duties by the Communications/Records Supervisor or Communications Specialist.

Minimum Qualifications

Knowledge of:
• Modern office procedures, methods and computer equipment, especially those pertaining to police and corrections work.
• Business English, spelling, grammar and punctuation; arithmetic, filing and record-keeping procedures; receptionist and telephone techniques.
• Departmental policies and procedures.

Ability to:
• Learn all assigned tasks readily, adhere to prescribed routines and develop skill in operation of office equipment and communications equipment.
• Maintain confidentiality by distinguishing between public records and confidential records.
• Act calmly and effectively in emergency and high stress situations.
• Understand and follow verbal and written instructions.
• Maintain clerical records and prepare accurate reports.
• Deal tactfully with the public under stressful conditions.
• Quickly and effectively learn techniques and procedures in receiving requests for emergency assistance.
• Learn cities, locations of highways, main streets, landmarks, major buildings and geography of Lane County.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Work a variety of shifts, including but not limited to days, swing, and graveyard; work any day of the week, including but not limited to weekends and holidays.
• Keyboard at a speed of not less than 35 words per minute.

Experience and Training; Additional Information

 

Training:
Equivalent to the completion of the twelfth grade.

Experience:
One year of multi-line telephone system experience, along with police-related clerical work OR public safety communications work OR public contact work.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:
• Possession of LEDS certification or ability to obtain within six months of initial appointment.
• Possession of Telecommunicator certification or ability to obtain within one year of initial appointment.

Notes:
Employment for this position is contingent upon successful completion of pre-employment examination process; thorough background investigation, including criminal records check, drug screen, TB test, hearing and vision testing. Applicants who have been convicted of a felony or serious misdemeanor crimes will not qualify.

Employment for Communications Officer is contingent upon successful completion of:
• Zone Testing: Work performance, multi-task, manipulative skills test. Applicants must achieve a score of 70% on the Zone testing to be scheduled for an oral interview.
• Interview: All eligible candidates will be contacted by phone to schedule a date and time for an interview. You must pass the interview in order to continue in the hiring process.
• Background Investigation: A thorough background investigation will be conducted by a Lane County Sheriff's Office background investigator. Part of the background investigation will include a medical examination of vision, hearing, drug screen and TB test. You must pass the background investigation in order to continue in the hiring process.

Lane County Sheriff's Office examples of minimum standards and disqualifying factors.
The following are minimum standards and examples that may cause your rejection for consideration as an applicant with the Lane County Sheriff's Office.

This list is not all inclusive but only covers some typical examples:
• Must be a U.S. Citizen.
• Must be a high school graduate or have successfully passed G.E.D. equivalency test.
• Must have valid Oregon Driver's License at time of appointment.
• Application and background information must be furnished completely, accurately, legibly, truthfully without deception, gross error or pertinent omissions.
• Applicants convicted of felony crimes will not be considered to advance further in the process.
• Conviction of DUII within last three years.
• Conviction of some misdemeanor crimes may be cause for rejection.
• Conviction of domestic violence.
• Multiple arrests without conviction.
• Multiple traffic accidents.
• Multiple traffic violations (for example: three moving violations in the last twelve months may cause rejection).
• Conviction of major traffic crimes within last three years.
• Multiple bankruptcies or repeated failure to pay just debts.
• History of habitual use of alcohol without proven rehabilitation, including driving under the influence.
• History of drug sales or of drug use, including marijuana, methamphetamine, LSD, etc., without proof of satisfactory rehabilitation.
• History of mental, psychological or personality disorders, to include threats of self destruction or suicide.
• History indicating a propensity for violence, assault or inability to control one's temper and anger even under provoking circumstances.
• History of physical or sexual abuse to family members.
• History of multiple involvements in neighborhood disputes.
• History of association with known criminals other than family members.
• Any statement written or spoken that is verified to be untruthful.
• Termination for cause or termination during probationary period from previous law enforcement or criminal justice employment.
• History of any conduct that could reasonably be concluded would adversely affect the veracity, credibility, and/or ability to reach sound decisions and use good judgment in performance of duties.
• History of injury or disability that may hinder ability to perform duties of a Communications Officer hen reasonable accommodation cannot be made.
• A personal history that would bring disrepute, embarrassment, or lack of public support to the Lane County Sheriff's Office, if appointed.
• Violation of department policies and/or procedures, rules and regulations after appointment to position.
• Record over the past three years of excessive absenteeism or tardiness during your employment.
• A history of job instability reflected by multiple changes in jobs and/or occupation over the past three ears.
• Failure to successfully complete or pass any portion of the selection process for this position, to include a no-hire recommendation by the department's psychologist or psychiatrist.
• Dishonorable discharge from military service for any of the reasons stated here.

Rejection for employment with the Sheriff's Office does not preclude an applicant from applying for another position of employment with Lane County.

Lane County complies with the Americans with Disabilities Amendments Act of 2008. If you require reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner. Contact a recruitment specialist at 541.682.3124.

 


Job Post Expiration Date   February 19, 2018

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .