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Communications Operator Experiences - Huntington Beach, CA (ID: 292778)

Title Communications Operator Experiences
Type Emergency Communications
Date Posted January 1, 2018
City / Organization Huntington Beach, CA
Website Click Here for the Position Listing
Email Contact
Description

 

Description


This posting is for applicants who already possess a Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment.

DUTIES SUMMARY

The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).

DISTINGUISHING CHARACTERISTICS
This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees.

Examples of Essential Duties

Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned.
Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential.

The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed.

Typical Qualifications

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Knowledge of: During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.

Ability to: Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.

Education:

  • High School Diploma or equivalent.
  • POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice).  A copy of the certificate must be attached to your on-line application.
  • (Please Note:  This is not the 120-hour Basic Public Safety Dispatch Course Certificate)
Experience
  • Must be currently working, or have worked in the last 24 months, as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period.
  • Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.
  • Must type 40 words per minute (net).  A typing certificate, as described below, must be turned in before or at the simulation exam.
 

APPLICATION AND SELECTION PROCEDURE:

  • An official on-line application must be completed in its entirety.  Incomplete applications will not be accepted.
  • Applications must be received on-line by the closing date and time.  Late applications will not be accepted.
  • A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION.  Applications without this documentation will not be considered.  Certificates of Completion issued by a Dispatcher Academy is unacceptable.
  • A typing certificate must be attached to this application or turned in before or at the simulation exam.  Specific instructions regarding acceptable certificates are listed below.  NOTE:  Certifications issued through an internet service will NOT be accepted.
  • All applications will be closely reviewed for relevant experience, education, and training.  The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail).Not all candidates meeting the minimum requirements will necessarily be invited to test.
  • Successful candidates will be invited to an oral interview (weighted 100%),
  • Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner.
  • Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc.
  • Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results.
  • Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application.

TYPING CERTIFICATIONS:

1.  Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors).  We will accept typing certificates issued within the last 12 months, from an employment or other public agency.  Typing Certificates must be presented before or at check-in for the simulation examination.

2.  Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information.  (NOTE:  Certifications issued through an internet service will NOT be accepted).

You may take the test at any agency meeting this criteria.  The following locations may also be used.  Please call for appointment and costs.

HUNTINGTON BEACH ADULT SCHOOL
17231 Gothard Street
Huntington Beach, CA 92647
714-842-4227


FOCUS EMPLOYMENT INC.
10055 Slater Ave., Suite 216
Fountain Valley, CA 92708
(714) 848-6129

 

Physical Tasks & Environmental Conditions

See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.

SPECIAL CONDITIONS
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

COMMON DISQUALIFIERS

Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process.

Illegal use or possession of drugs
The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions:

  • Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment.
  • Any adult use or possession of marijuana within one year prior to application for employment.
  • Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment.
  • Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field.
  • Any adult manufacture or cultivation of a drug or illegal substance.
  • Failure to divulge to the Department any information about personal illegal use or possession of drugs.
  • Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected.
  • The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification:
    • Any illegal use or possession of a drug as a juvenile.
    • Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.)
    • Any illegal or unauthorized use of prescription medications.
Motor Vehicle Operations
  • Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included.
  • Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application.
  • A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs.
Arrests
  • Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application.
  • Conviction for two or more misdemeanor offenses under California law as an adult.
  • Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.)
  • Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.)
  • Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft.
  • Admission(s) of any act of domestic violence as defined by law, committed as an adult.
  • Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts.
  • Having any outstanding warrant of arrest at the time of application.
  • Conviction of a felony under Federal or California Law.
Integrity
  • Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies.
  • Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating.
Tattoos
  • Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone.
  • This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy.
Body Art
  • Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to:
    • Tongue splitting or piercing.
    • The complete or transdermal implantation of any material other than hair replacement.
    • Abnormal shaping of the ears, eyes, nose or teeth.
    • Branding or scarification.
Work Traits
  • Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations.
  • Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult.
  • Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement.
  • Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability.
  • Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation.
  • Having been disciplined by any employer as an adult for fighting in the workplace.

Job Post Expiration Date   March 31, 2018

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .