Description:
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JOB SUMMARY
Receives calls from the public and other agencies concerning complaints, crimes, police emergencies and non-emergencies, Fire/EMS, and other calls for service. Dispatches orders to appropriate police radio patrol units, Fire/EMS and other personnel. Fulfills job function by performing the following duties. This position requires working shift hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers incoming 911 and non-emergency phone calls.
- Answers phones in a timely courteous and professional manner.
- Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information.
- Relays instructions or questions from remote unit and comprehend radio traffic received from units and disperse information to units in a clear, concise and understandable manner.
- Record calls, broadcasts and complaints received; check for hazard indicators, previous calls and alarm permits, forward information to appropriate personnel; input CAD entries and log teletype information following established guidelines.
- Coordinates all Police, Fire/EMS, and other emergency requests, relaying instructions to radio unit concerned.
- Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies; coordinates and relays information, in a timely manner, to other divisions and agencies as needed; notifies appropriate supervisors of unusual situations promptly; and follows established guidelines regarding MDC usage.
- Enters information into computer databases ensuring documentation is completed in a timely manner with minimal errors.
- Makes inquiries and retrieves information from statewide and in-house computer databases.
- Enters, confirms, and removes warrants into/from computer databases for Municipal Court and C.I.D. Completes required paperwork associated with the warrants.
- May perform other assignments and handle special projects as required.
- Regular and timely attendance is required as well as the ability to get along with others in a professional and cordial manner.
- Considered as Essential Personnel and required to work scheduled shift regardless of weather conditions.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic knowledge of computer-aided dispatch system, operation and utilization of the computerized database, 911 phone system, voice recording system, paging software, weather siren software and other relevant equipment utilized by this position.
- Demonstrated ability to multi-task through applicant dispatch testing.
- A minimum keyboarding speed of 35wpm required.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
MINIMUM JOB REQUIREMENTS
High school diploma / GED and no experience required.
OTHER REQUIREMENTS
Valid Texas Driver's License.
Must have certification in Public Safety Telecommunications or be able to obtain certification.
Must have TCIC/NCIC certification or be able to obtain within 6 months from date of hire.
Must be able to successfully pass recertification for TCIC/NCIC every two years.
Must successfully pass state licensing exam (effective January 1, 2014).
To Apply: Applications available online through the City of Bedford website https://www.governmentjobs.com/careers/bedfordtx
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