JOB DESCRIPTION:

Under the general supervision of the Court Administrator, the Deputy Court Clerk provides quality customer service while performing general duties in support of the Municipal Court operations.

EXAMPLES OF WORK TO BE PERFORMED:

• Provides daily heavy customer service activity at the court counter and by phone regarding citations, complaints, and other Municipal Court proceedings.

• Accurately process payments of fines and/or fees.

• Helps prepare case jackets, posts, and files or routes court documents.

• Enter and assemble offenses and citations.

• Maintains and updates court records.

• Assists with case schedule for hearings, arraignments, pre-trials, judge and jury trials.

• Assist with records management, including filing, scanning, and maintaining court records.

• Communicates effectively and courteously with customers in person, in writing, by telephone, and via e-mail.

• Handles courtesy calls on overdue fines.

• Assist with coordinating the Court’s docket and ensure that the necessary processes and paperwork of the Court are issued, signed, and approved.

• Keep the Municipal Court Administrator informed of all problems and important issues.

OTHER DUTIES:

Please note this job description is not designed to cover or contact a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Maintain knowledge and keeps abreast of new laws and Court Procedures and the application to each case. Makes good use of reference materials as a resource to the position, Attend training as needed.

• Must be able to work in a fast-paced environment in a friendly and courteous manner.

• Positive attitude in dealing with the public, judge, prosecutor, court administrator, and co-workers.

• Demonstrate a willingness to perform duties in a team environment.

• Basic computer skills and working knowledge of Microsoft Office products and strong typing skills.

• Ability to write records, reports, and receipts; ability to complete forms.

• Must possess time management and organizational skills and have the ability to prioritize work assignments with accuracy and detail.

• Skilled in critical thinking, listening, and following directions.

• Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines.

• Must be able to communicate effectively with customers and co-workers.

• Provide excellent customer service and remain professional while dealing with difficult individuals.

• Make decisions in accordance with the laws of the State of Texas and the ordinances of the City of Mansfield with prudence, Integrity and in an impartial manner.

• Effectively respond to a high-pressure environment; meet deadlines and perform multiple tasks under pressure; ability to work with frequent interruptions and changes in priorities.

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

• High school diploma or equivalent.

• Customer Service/Cash Collections experience.

• Must possess and maintain a valid State of Texas Driver’s License.

DESIRED TRAINING AND EXPERIENCE:

• Prior experience in Municipal Court.

• Municipal Court Clerk Level I Certification.

• Bilingual

• INCODE software knowledge.

• Associates or Bachelor’s degree in related field.

SPECIAL REQUIREMENTS:

• Attendance of programs provided by the Texas Municipal Court Education Center (TMCEC) for continuing education. Must be able to travel as needed to attend education courses.

ESSENTIAL PHYSICAL FUNCTIONS:

1. The physical activity of this position

• Reaching. Extending hand(s) and arm(s) in any direction.

• Standing. Particularly for sustained periods of time.

• Walking. Moving about on foot to accomplish tasks, particularly moving from one work site to another.

• Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping. Applying pressure to an object with the fingers and palm.

• Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

2. The physical requirements of this position

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

4. The conditions the worker will be subject to in this position

• None. The worker is not substantially exposed to adverse environmental conditions

AMERICANS WITH DISABILITIES

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability. The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability. The City of Mansfield shall provide reasonable accommodates to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER 

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public. All employment is contingent upon passing a post-offer employment drug test and /or physical.