Senior Systems Administrator

Job ID: 106727

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This position will remain open until filled. The first application review will be February 7th and every week thereafter. We reserve the right to close this recruitment at any time on or after that date.

PAY AND BENEFITS

Annual Pay Range: $88,193.73 - $112,702.67

Hourly Pay Range: $42.400831- $54.183976

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 11.7 hours of vacation accrual per month

• 8 hours of sick accrual per month

• 10 paid holidays and 2 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• ORSRP members get vested after five years of contributions or when they reach age 65

• Employer paid 4% Deferred Compesation

• Employer Paid 3.5% to Medical Trust

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Peace Officers Association.

https://dochub.clackamas.us/documents/drupal/3a5801ae-441f-4d8d-8289-1babae4ac1bf

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

The Clackamas County Sheriff's Office is looking for an experienced technology professional to join our growing IT unit. The Senior Systems Administrator (Classified as Microcomputer Specialist, Senior) is responsible for installation, maintenance, management, and repair of complex computer hardware systems and software applications. The incumbent will join our team supporting the technology needs of Clackamas County Sheriff Deputies, Parole and Probation Officers, and support staff.

The Senior Systems Administrator is responsible for complex end user support and desktop PC and server maintenance, troubleshooting, software and hardware updates, repair, and network connectivity diagnostics. The incumbent will support the following areas: Microsoft Windows desktop operating systems and related business applications; local and networked printers and scanners; in person and remote user support; PC and laptop repair, configuration & installation; and mobile device provisioning and troubleshooting; management of Windows Server operating systems, applications, and infrastructure. Incumbents are responsible for the daily operation and administration of CCSO fixed and mobile workstations. The Senior Systems Administrator will recommend solutions to stakeholders, implement policies and standards, and assist in planning the overall system. Incumbents diagnose problems such as general operating system errors and provide training and general support to users.

This position will specialize in the deployment and operation of CCSO's mobile and fixed computer systems to include product lifecycle from purchase to retirement, operating system and application deployment including user migration and setup, hardware and software support and repair, desktop setups and equipment moves, and equipment retirement and disposition. The incumbent will also support, train, and assist users with commercial and law enforcement specific software including e-citation and report writing products, digital evidence management systems, fingerprint readers and computer aided dispatch (CAD) software. Other responsibilities will include setup and troubleshooting of in-vehicle technology including mobile networking, in-car camera systems, mobile printers, and vehicle mounting systems.

In addition to the day-to-day technical support of users, devices, and servers, a successful applicant will be capable of designing or recommending solutions for customers unsure of how to best complete their task. This may involve the reuse of existing applications or require out of the box thinking to find a workable solution. Competitive candidates will have demonstrated experience working self-directed and with limited supervision, will be incredibly organized and will have five (5) or more years of experience supporting a Microsoft Windows based client/server environment.

IMPORTANT INFORMATION

This is a NON-SWORN position that requires a complete Statement of Personal History (SPH).

Only those applicants who are invited to the department interview for this position will need to submit the SPH. The SPH is due 10 calendar days AFTER you have been notified that you are being referred for a department interview.

Applicants who are invited to a department interview will receive instructions from the Department of Human Resources or the Sheriff's Office on how to login to the electronic SPH. (The Sheriff's Office no longer accepts hard copies of the SPH.)

Required Minimum Qualifications/ Transferrable Skills:*

• At least five (5) years of experience diagnosing and resolving complex technical computer hardware and software issues in a Microsoft Windows Active Directory environment. This experience must include:

• At least three (3) years of experience providing professional customer support and service for non-technical customers in Help Desk and onsite settings.

• At least two (2) years of experience with local area networking (LAN).

• At least one (1) year of experience with installation, troubleshooting, and repair of printers and devices.

• Experience with modern patching and deployment software and strategies.

• Working knowledge of Microsoft Active directory usage and support including familiarity with ADUC and group policies.

• Working knowledge of scripting methods for automation and application deployment.

• Intermediate proficiency with support for current versions of Microsoft Office suite.

• Must possess strong troubleshooting and analytical skills.

• Must pass a post-offer, pre-employment drug test

• Must pass an extensive background investigation, including national fingerprint records check

• Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Preferred Special Qualifications/ Transferrable Skills:*

• Working knowledge of and experience administering Microsoft Endpoint Manager and Apple Business Manager.

• Ability to quickly learn and adapt to new technologies and a changing environment.

• Experience configuring and deploying devices, applications, and updates using Microsoft Endpoint Configuration Manager (aka SCCM).

• Experience working in project teams as resource and project lead.

• Experience managing Windows Servers, file shares and print queues.

• Experience working in a CJIS regulated environment.

• Experience supporting in vehicle electronics including the support and installation of mobile computer mounts, printers, in-car cameras, and Cradlepoint modems.

• Familiar with VMWare vSphere technologies, Veeam Backup and Recovery.

• Familiarity and experience with Azure AD, Microsoft 365, and/or Azure suite of cloud services.

• Experience supporting or maintaining SQL Server.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

1. Provides coordination in the planning, design, implementation and support of a LAN; identifies need for networking; monitors progress of activities, such as server support, software upgrades, hardware installation, and inventory control, ensures projects are completed as scheduled.

2. Manages the day-to-day operations of the County's LANs; performs administrative and support activities such as server and software configuration, maintenance and connectivity, regular inspection of network wiring, servers, hubs, routers and facilities; installs new hardware and software in the LAN; performs troubleshooting to help resolve problems with hardware and software.

3. Researches cost, supply, and performance standards for equipment, software and vendors; determines technical recommendations for service enhancements, equipment and materials acquisition and resource allocation; tests new hardware and software for integrity and usability.

4. Administers and maintains user security for access to the LAN; monitors network traffic and makes configuration recommendations on physical and logical network layout, protocol management, operating system interaction and configuration, and security monitoring.

5. Develops and implements documentation for network design, configuration, components and use, work station installation, user support, and server maintenance; maintains software licenses and hardware and software inventory; coordinates with County departments to insure conformance to County policies and standards.

6. Provides complex technical support to clients in support of their business activities; analyzes and makes recommendations on instructional needs of clients; trains user department personnel in the proper care and general maintenance of microcomputer equipment.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Microcomputer hardware and software; computer network technologies; hardware and software diagnostic and corrective methodologies; data transfer utilities applications; personal computer hardware configurations including storage devices, printers, graphics, communications and related software; operational characteristics of data processing equipment and peripherals; methods and procedures of software design, development and maintenance; applicable programming languages.

Skill to: Analyze complex technical problems and provide logical and effective solutions; read, interpret and apply technical information from resource manuals; plan, organize and document complex network related activities and to configure systems to be consistent with County policies and procedures; research computer trends and make recommendations for future system changes; communicate effectively, both orally and in writing, including communicating technical information to non-technical users; establish and maintain effective working relationships with county staff and vendors; provide customer service under tight deadlines.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 reidents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

http://www.clackamas.us/diversity/

ABOUT THE DEPARTMENT

“A Tradition of Service Since 1845.” The CCSO mission is to provide public safety services to the people in Clackamas County so they can experience a safe and secure community. CCSO will fulfill the mission of the Clackamas County Sheriff's Office through teamwork and partnerships, as reflected in our core values.

Values

Service

Relationships

Resiliency

The CCSO serves over 400,000 residents of the County with over 400 employees. As the County's largest law enforcement agency the Sheriff's Office patrols the unincorporated areas of the county as well as several cities that have contracted with CCSO to provide law enforcement for them. The CCSO has many specialized units such as canine, motorcycle patrol, the dive team, Special Weapons and Tactics (SWAT), search and rescue, narcotics investigation (SIU), detectives and Corrections Emergency Response Team (CERT). The Sheriff's Office is also required by law to provide correctional facilities for the county and to offer support services to other agencies in the County, such as: the jail, special units and occasionally personnel resources.

The CCSO is committed to enhancing a diverse workforce through principles of active recruitment in the community, equal employment opportunity and positive human resource management. The Administration and staff of the Clackamas County Sheriff's Office adopts a philosophy and practice that we recognize the full potential of all employees, treating all persons with respect, fairness and impartiality.

http://www.clackamas.us/sheriff/

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Lindsay White, Recruiter

mailto:lindsaywhi@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/3831212

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