HIRING RANGE:  $21.74 - $26.63 Hourly
FULL SALARY RANGE:   $21.74 - $31.52 Hourly 

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the following values:

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

The purpose of this position is to provide opportunities for recreational activities and customer service to patrons. This is accomplished by planning, developing, promoting, and implementing recreation programs of a wide scope. It is also accomplished by providing and ensuring a high level of customer service which greets and interacts with customers, registers patrons for programs and memberships, and responds to customer concerns or suggestions. Other duties may include providing various forms of administrative service, scheduling, assisting with special events, the ability to work in a team environment, and interfacing with other City employees and citizens. This position provides direction to other employees.

Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Provides various forms of customer service by providing a safe and welcoming environment, greeting customers, answering questions, responding to concerns, answering and directing incoming calls, processing memberships and registrations, including inputting information into computer system, and by distributing equipment to members and guests.
   
• Coordinates recreational activities by securing memberships, and assisting in staff scheduling and time entry in the absence of the supervisor.
   
• Provides various forms of administrative service by monitoring equipment safety, inspecting facility for safety and cleanliness, supervising patrons, providing first aid as needed, assisting in membership and class sales, processing of electronic funds and payments, scheduling of facility space, maintaining records, providing documentation for budget preparation and monitoring the progress of facility financial goals and business plans.
   
• Provides direction to other employees by serving as Manager on Duty as assigned, trains and assists with staff training, coaching, mentoring, and selection of staff.
   
• Plans and assists with special events by facilitating coordination of events, providing services as required by the type of event, assisting with event set-up and break-down.
   
• May oversee the facility merchandise and vendors, support the costing and inventory facility management; Serves as the backup systems administrator for the Recreation Management software and membership maintenance; assists members with program registration and facility bookings; processes payments in an accurate manner and reviews the daily cash receipts and deposits.

Job Requirements

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor’s degree plus one (1) year of relevant work experience.

Education in a related field such as Parks, Recreation and Tourism, Therapeutic Recreation, Gerontology/Nutrition, Kinesiology, Sports Management or Physical Education is preferred. Other combinations of education and experience may be considered. 

Certification and Other Requirements

• Valid Texas Class C Drivers License
• CPR/Frist Aid Certification or ability to obtain within 30 days of employment. 

Certification and Other Requirements

• This position requires the ability to work a flexible schedule that includes working evenings, nights, weekends and some holidays.

Supplemental Information

Reading

Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Math

Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Writing

Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Managerial

Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.

Supervisory / Organizational Control

Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.

Complexity

Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.

Interpersonal / Human Relations Skills

Discussion Very Frequent: More than 51% of work time.