Job Duties:

The City of Virginia Beach is recruiting for a Planning Aide I to join the Permits & Inspections division of the Planning & Community Development Department. This position will join a team of frontline customer service experts managing the permitting process for a variety of different trades.

Duties of this position include, but are not limited to:

• Meet and greet homeowners, contractors, consultants and staff in person at the Permits and Inspections front counter;

• Answer multiple phone lines having ability to provide and interpret information regarding permitting and inspections processes and procedures;

• Assist Building Official with the issuance of trade permits for new construction and remodeling, accepting payment and issuing receipts through the online permitting system;

• Scan and upload applications, associated plans and letters to permit file;

• Research information such as State Contractor and Business License in compliance with permit issuance as allowed by the Virginia Uniform Statewide Building Code;

• Assist in gathering information for FOIA requests;

• Perform clerical and routine administrative work as assigned;

• Assists with other activities as assigned by supervisor or division head;

Official City Job Description:

https://www.vbgov.com/government/departments/human-resources/Employment-VBGOV/Job%20Descriptions/Planning_Aide_I_00895.pdf

Working Conditions:

https://workingcondition-summary-prod.s3.amazonaws.com/B.001810.1.pdf

Minimum Requirements:

MINIMUMS: Requires high school or GED grade plus six (6) months experience in fields providing the required knowledge, skills and abilities, and associated with such positions as graphics technician, planning aide, engineering assistant; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript:  Not Required
CDL:  Not Required                                       
DOT History:  Not Required                                                 
CPS Check:  Not Required
Physical:  Not Required    
Respirator:  Not Required
Polygraph Review:  Not Required
Psychological Screening:  Not Required

Attachments Required:  Resume

Preferences:

Excellent communication skills both verbally and in writing.
Experience with the City's development processes.
Skill in use of computers, including Microsoft Office Suite, SharePoint and Accela Automation (or similar software program).
Ability to understand and follow processes and procedures in a timely manner.
Exceptional customer service skills.
Experience working for municipal government and providing customer service at a front desk for a construction office and/or as cashier.

Special Instructions:

Please provide a detailed application and resume supporting your experience as related to the duties
and preferences advertised.

• Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete. 
• You will not be able to access the details of this job ad once the closing date has passed.   If you would like to retain this information, please   take a screen shot or  print using your browser's printing capability.
• ​Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit. 
• Please provide a copy of any certifications or related professional licenses.

VRS Contribution:   All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.  

Drug Free Workplace:  The City of Virginia Beach maintains a drug free workplace.