GENERAL DESCRIPTION OF WORK:

Directly supervises skilled and unskilled employees in the performance of fleet maintenance activities. Ensures subordinate productivity and compliance with VIA policies, procedures, and standards. Manages a varying workload and resource availability to meet rigid service quotas and objectives in a high intensity environment. Works continuously to improve the efficiency and effectiveness of the fleet maintenance programs. Develops knowledge and skills of subordinate employees. Oversees shift safety and environmental programs.

ESSENTIAL FUNCTIONS:

Manages work assignments of skilled and unskilled employees involved in the maintenance, repair, and service of VIA fleet vehicles and equipment to achieve VIA service requirements in the most effective and cost-efficient manner possible.

Uses experience and knowledge of vehicle systems, repair/maintenance techniques and operating procedures to:

· Identify operational issues and pursue the most cost efficient and effective course of remedy.

· Administer preventive and predictive maintenance programs.

· Prioritize, schedule, and assign work.

· Recognize and satisfactorily address safety issues.

· Ensure work quality of subordinates and contractors.

· Train and improve upon skills and knowledge of subordinate employees.

Responsible for the timely performance of fleet maintenance/service operations and their adherence to established schedules and procedures. Supports operational departments in other divisions to deliver and maximize the quality of VIA service.

Responds to non-routine and emergency situations arising throughout the VIA service area. Serves as an on-scene commander to address emergency situations. Responsible for the retrieval of damaged and or inoperable vehicles and equipment from locations throughout the VIA service area to the garage.

Ensures all maintenance, inventory and service activities occurring during the shift of responsibility are properly recorded in the VIA Maintenance Management System.

Prepares written reports of shift activities and events. Oversees labor timekeeping and personnel administration activities for subordinate employees.

Maximizes VIA’s revenue and non-revenue vehicle availability through managing the spare vehicles.

Maintains the schedule for Preventive Maintenance Inspections (PMI), ensuring a 100% on-time completion rate. Assures that PMI follow-up work is performed to bring the vehicle back into OEM configuration and specifications, prior to the vehicle being returned to service.

Performs quality assurance checks on work performed and conducts counseling and instruction to address any issues with personnel, and/or VIA technical documentation.

Responsible for the proper use of VIA facilities, tools, and equipment. Monitors inventory draws and use of spare parts, materials, and supplies to optimize maintenance program efficiency, adhere to budgets (shift, department, and division) and minimize risk of loss.

Responsible for oversight of activities subject to local, state, and federal regulation including but not limited to: Texas Vehicle Inspection Program, Federal Clean Air Act, Federal Clean Water Act, Americans with Disabilities Act, International Building Code, etc. Responsible for Oversight of Texas Railroad Commission vehicle inspections, and any corrective repairs needed.

Oversees the proper storage and handling of hazardous materials. Supports VIA’s environmental sustainability programs. Responds to accidental fluid spills and gaseous discharges using training and proper technique to safely minimize environmental impact. Oversees proper housekeeping of work and operational areas.

Maximizes productivity of subordinate employees through continuous employee engagement, coaching, counseling, and discipline in accordance with VIA policy and procedures. Instructs employees on proper procedure. Works to create and maintain an environment of teamwork and cooperation. Supports the VIA Equal Employment Opportunity program. Supervises within an organized labor environment. Observes the Working Conditions for Regular Employees.

Works to instill a culture of safety. Ensures subordinate employee adherence to safety rules and procedures. Investigates and reports accidents. Maintains a safe work environment focusing on accident prevention. Stays abreast of first aid procedures and serves as first responder to employee accidents and injuries.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

EDUCATION AND EXPERIENCE:

High School or equivalent, plus additional related training equal to 2 years of college and at least 5 years’ experience in a fleet/equipment maintenance operation or an equivalent combination. Must have at least three (3) ASE certifications that directly relate to VIA equipment or must obtain within 6 months of being in the position.

ADDITIONAL REQUIREMENTS:

Requires initiative and independent judgment to analyze situations and determine solutions to problems within the limits of standard practice. Must be able to work in a high intensity environment to meet a diverse set of expectations. Requires multitasking and time management.

Collaboratively and professionally work with other individuals. Ability to motivate a diverse group of subordinate employees (15 to 60 employees typical) within the framework of VIA policies, practices, and procedures.

Work independently and serve as the senior manager on duty during evenings, weekends, and holidays. Arrange, assign, and supervise the work of skilled (multiple trades) and unskilled personnel to achieve service expectations.

Thorough knowledge of the standard tools, materials, methods, and practices of the following trades: automotive mechanic, automotive body repair, painter, welder, machinist, electronics repair, upholstery, hydraulics, general equipment repair.

Thorough knowledge of the standard tools, materials, methods and practices of vehicle servicing and repair.

Must be able to manage fleet to ensure compliance with State of Texas Railroad Commission on CNG and propane vehicles.

Must manage a fleet of high voltage battery, electric vehicles, and ensure superior levels of knowledge including safety.

Must stay current with all APTA recommended standards and implementation of practices to workforce being managed.

Responsible for planning and coordinating monthly employee briefings to improve communication as well as follow up on topical issues.

Effective verbal and written communication skills. Required to prepare accurately and succinctly, and articulate technical reports. Proficient in the use of a personal computer with experience in programs used by VIA, such as Microsoft Office Suite.

Must have and hold a Texas Commercial Driver’s License (CDL) (Class-B). May be required to occasionally operate commercial vehicles and equipment.

Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs; related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support VIA’s EEO policies and the Diversity Programs.

PHYSICAL REQUIREMENTS:

Physical ability to occasionally bend, stoop, twist, squat, kneel, climb ladders, reach, be on unprotected heights, inspect underside of vehicles using creepers, vehicle hoists and inspection pits. Ability to frequently walk, sit, stand, climb stairs, be around moving machinery, extremes in temperature/humidity, exposure to dust, fumes and gas, exposure to noise.

Requires forearm rotational movement, hard and simple grasping and use of foot controls, fine manipulation and medium dexterity. Physical ability to occasionally push/pull 50 lbs. and lift/carry 80 lbs.

Must have sufficient vision and capacity to read, discern and utilize work instructions/procedures; maintenance manuals; diagrams: electrical, hydraulic, assembly, logic, etc.; programmable logic controls; system operating reports sourced via electronic management systems.

Must have sufficient color vision to identify color coded electrical wiring and other components of vehicle, facility, and equipment systems. These colors primarily include red, blue, yellow, orange, green, purple, black, white, brown, gray, tan and pink.

Job requires use of both hands either simultaneously or singly and both feet are required for foot controls either simultaneously or singly. Job cannot be performed by alternating sitting or standing.

Must be able to hear safety and emergency horns. Must be capable of working evenings, weekends, and holidays.

WORK ENVIRONMENT:

Work involves exposure to dust, fumes, gases, noise, traffic, and unfavorable weather conditions. Work can involve regular travel away from headquarters and occasional travel out of town.