Join our library team as the Senior Customer Service Representative at the North Port Public Library and play a key role in supporting, library programs/projects, training staff, supporting management, and providing customer service. While the primary focus will be customer service, the Senior Customer Service Representative will also maintain the order of the Circulation Workroom, manage the tasks and duties of the Customer Service Representatives, and organize purchases that support library initiatives. Come and apply today and do what you love!

Job Description:

• Assist customers regarding library services, resources, technology and programs for the assigned unit as well as the library system. 

• Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

• May facilitate in the setup of program rooms, materials, and equipment for public, library, and County events.

• Assist in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.

• Gathers statistical information as required.

• Participates in system-wide, agency, and county teams and projects.  

• Assists in cash management duties such as collecting fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.

• Provides assistance at service desks and to other sections as needed.

• Keeps abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

Work Hours: Full-Time - 40 Hours Per Week

Employee may be re-assigned to a different work location (other than original assignment) within the library system to meet changing service needs. Expected to participate in all hours of operation including daytime, evening, and weekend hours (8:00 a.m. - 8:00 p.m.), as well as hours at other locations.   

About You

Minimum Qualifications:

• High School Diploma or equivalent education.

• 1-year experience as an Entry Level Customer Service Representative.

​Preferred Qualifications:

• 2-5 years experience in public contact customer service work.

• Proficiency in computer related to public response.

• Customer service experience working in libraries or similar settings.

Subject to Passing Substance Screening:  This position is subject to passing a pre-employment substance screening.  An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Pay: $16.35 - $20.52

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! 
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

Diversity, equity and inclusion (DE&I) are the keys to serving, representing and understanding our community. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together. 

Our vision is to have a diverse, equitable and inclusive workplace that attracts, develops, retains and engages a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identity or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.