HIRING RANGE:  $23.97 - $29.36 Hourly 

FULL SALARY RANGE:   $23.97 - $34.75 Hourly 

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
 
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
 
Our employees serve the citizens of Allen with the following values:

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

The purpose of this position is to supervise the operations of the box office at the Event Center. This is accomplished by ensuring high level customer service, training and supervising staff, resolving problems, supervising the box office, and serving as administrator for the ticketing software.  Other duties may include ensuring proper cash handling, creating and reviewing reports, tracking ticket sales, and assisting with auditing event settlement reports. This position provides direction to other employees.

Essential Functions

The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
 

• Supervises staff and third-party staffing by coordinating work activities, developing schedules, providing feedback, and evaluating performance.
   
• Serves as a liaison between the box office, the promoter, and Ticketmaster by communicating with lessees regarding ticketing needs, event set-ups and pricing; verifying that the event has been set up according to the promoter's requirements, providing daily reports of sales receipts, ensuring that Ticketmaster phone orders are distributed to customers with proper documentation, and serving as the database administrator for the ticketing software.
   
• Controls financial reporting functions by ensuring full and accurate ticket sales, verifying the preparation of deposits, and making daily deposits, establishing ticketing and event control procedures, overseeing the work of third-party staff, reconciling accounting records, and approving timesheets.
   
• Acts as a liaison between the box office, event center staff, patrons, and sports tenants by providing patrons assistance with seating or ticket issues, deploying ticket scanners, developing event briefings, and assisting with the season ticket renewal process.
   
• Provides training for assigned staff and contractors in the use of a computerized ticketing system.
   
• Oversees seat inventory at the event center by distributing complimentary tickets, opening seats for public sale, and distributing seat allocation in an optimal manner.
   
• Compiles information and generates administrative reports to ensure accurate suite usage, generating reports for sales, event settlements, and tracking of event attendance.

Job Requirements

Education & Experience
 Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent plus three (3) years of relevant work experience

Other combinations of education and experience may be considered.


Certification and Other Requirements 

• Valid Class C Drivers License

Work Schedule

• This position requires the ability to work a flexible schedule that includes working evenings, nights, weekends and some holidays.

Overall Physical Strength Demands

• Sedentary - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.