Grade 21
General Statement of Duties
Provides supervision and direction for employees in the Welfare Department; performs directly related work as required.
Examples of Essential Work
- Supervises, trains, evaluates and coordinates the work of employees involved in various welfare activities;
- Works with the Welfare Director in planning, organizing, directing and evaluating the work of the Department staff in implementing the expressed goals, policies, and directives of the Welfare Department;
- Participates in various aspects of personnel administration within the department including interviewing, hiring, and creating employee development plans;
- Develops policies and procedures designed to increase the efficiency and effectiveness of Departmental operations;
- Oversees all aspects of the General Assistance program to ensure consistency with applicable NH State Laws;
- Oversees all accounting functions within the department including the handling, processing, reconciliation, security and depositing of all welfare reimbursements;
- Manages the department in the absence of the Welfare Director;
- Oversees the placement and processing of welfare liens;
- Regularly discusses problems, policies and procedures with workers individually and in staff meetings;
- Facilitates conflict resolution with clients and/or employees as needed;
- Approves expenditures and actions taken by Welfare Specialists;
- Reviews cases and decisions of Welfare Specialists to ensure statutory obligations are met;
- Keeps abreast of the latest local, Federal, and State laws and resources to maintain compliance and have the best available information for the clients and Welfare staff;
- Ensures public funds are spent judiciously and effectively;
- Counsels clients who have complaints and investigates the validity of the complaints;
- Observes eligibility interviews;
- Creates and compiles statistical spreadsheets from daily logs completed by Welfare Specialist;
- Researches, analyzes and presents spreadsheets and reports as requested by the Welfare Director;
- Gives presentations as needed;
- Represents the department on various occasions;
- Performs the duties of Welfare Specialists and the Accounting Technician as needed;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.
Acceptable Experience and Training
- Graduation from an accredited college or university with a Bachelor’s Degree in a related social science area; and
- Considerable experience in program eligibility determination or supervision; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
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