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Visitor Bureau Customer Service Rep.-PT, REQ. #532 - City of Waco, TX (ID: 319925)

Title Visitor Bureau Customer Service Rep.-PT, REQ. #532
Type Other
Date Posted 2019-01-03
City / Organization City of Waco, TX
Website Click Here for the Position Listing
Email Contact

Visitor Bureau Customer Service Rep-PT — Part Time — Convention Center & Visitors Bureau

Code:  532 – 1 Position;  Type:  Internal & External;  

Posting Start Date:  11/29/2018        Reposted Date:01/03/2019         Posting End Date:  01/16/2019

Hiring Salary: $12.53 - $20.02 per hour

Hours: Various hours as needed; Monday - Saturday; 8:00am - 5:00pm; Not to exceed 19 hours per week.


Testing: Office Grammar and Spelling  -  70% passing
Computer Literacy –Basic  -  70% passing
Writing Sample – Customer Service  -  70% passing

Click to Apply.

PRIMARY DUTY: Under basic supervision, performs customer service functions for tourists and visitors to the Waco Convention Center and Convention & Visitors Bureau (CC/CVB).

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Provides customer services for tourists, visitors and CC/CVB clients, according to City policies and procedures; assists customers, provides information on the City and sells merchandise from the gift shop.

- Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.

- Performs other duties as required or assigned.

- Driving is an essential function of the job.



City policies and procedures.

- Record keeping, bookkeeping and file maintenance principles.

- Business and personal computers and standard software applications.

Skill in:

 Dealing tactfully and courteously with customers.

- Closely following verbal and written instructions and procedures.

- Establishing and maintaining cooperative working relationships with co-workers.

- Communicating effectively verbally and in writing.


High School Diploma or GED equivalent is required; AND one years’ customer service and bookkeeping experience.


A valid Texas Driver’s License is preferred.

This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.  

The City of Waco is an Equal Opportunity Employer and encourages applications from eligible and qualified persons regardless of race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity.

The City of Waco provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resource Office at (254) 750-5740.

Job Post Expiration Date   January 16, 2019

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .