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Public Safety Telephone Response Specialist - City of Odessa, TX (ID: 320508)

Title Public Safety Telephone Response Specialist
Type Other
Date Posted 2019-01-10
City / Organization City of Odessa, TX
Website Click Here for the Position Listing
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Public Safety Telephone Response Specialist

 Summary: Provides assistance to the public regarding complex law enforcement problems in person, or via the telephone from the front desk of the Odessa Police  Department.  Work varies from day to day and from hour to hour depending on the number and types of calls and walk-ins.

Essential Functions:-- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. This is not a comprehensive listing of all the functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include but are not limited to the following:

  • Responsible for monitoring the lobby and areas under the surveillance of Municipal Court and the Police Department's security cameras, summoning assistance when problems in these areas are detected. Controls elevator and door access into the various Police divisions and units.
  • Serves as the Department Information Center by providing guidance and assistance to people coming into the Police building.  Ensures all visitors are properly signed in, the appropriate pass is issued and that all passes are returned.
  • Maintains a log of all visitors, a summary of all telephone calls and all persons walking into the Police building to report incidents. Prepares monthly and yearly statistics reports, which reflect the totals of these logs and summaries. 
  • Processes telephone calls for service and prepares basic police reports, in person or via the telephone, for which a personal police response is not necessary.  Ensures that reports to be entered into NCIC/TCIC are transmitted to Dispatch.
  • Answers questions concerning traffic laws, criminal offenses, civil issues and city ordinances.
  • Testifies in court.
  • Attends in-service and special schools and engages in off-duty study, as necessary, in order to maintain up-to-date knowledge of law enforcement issues.
  • Signs for certified mail, supply and package deliveries and notifies the appropriate personnel.
  • Completes or assists the public in completing on line police reports utilizing the lobby kiosks.
  • Receives found property or evidence brought to the front desk and enters it into the File On Q database.  Takes photographs of victims' injuries, text messages, voice mail recordings, vehicle damages, or other evidence and enters it into the File On Q database.
  • Performs other duties as assigned.

 Minimum Qualifications:


 High school diploma or G.E.D. certification required.  Higher education level or equivalent training or experience is preferred.




 Valid Texas Driver License

 Knowledge, Skills, and Abilities: Ability to read, write, understand and follow oral and written directions.  Must maintain confidentiality and complete Texas Law Enforcement Telecommunications System (TLETS) training.  Have knowledge of Texas criminal and traffic laws or ability to quickly learn needed information.  Spanish-speaking skills are helpful.

Other Requirements:

Must complete Personal History Questionnaire.  Must pass the following selection process:  Background investigation, oral interview, polygraph, medical physical, drug screen. 

Skills Test: 

Keyboarding test minimum skills type 30 w.p.m. with no more than 7 errors.

NOTE: It is the applicant's responsibility to schedule the skills test at the Texas Workforce Solutions, 2626 JBS Parkway. 432-367-3332. Skills test must be completed BEFORE the closing date of 1/15/2019.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Job Post Expiration Date   January 15, 2019

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .