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Technical Support Professional - Traffic Operations - Collier County, FL (ID: 320566)

Title Technical Support Professional - Traffic Operations
Type Public Works - Operations
Date Posted 2019-01-11
City / Organization Collier County, FL
Website Click Here for the Position Listing

Purpose of Classification

The purpose of this classification is to provide technical support and customer assistance to Transportation Engineering Division - Traffic Operations section. Work involves responding to questions, calls and e-mails from system users and providing technical assistance, problem resolution and customer service; developing and conducting user training; and installing, maintaining and troubleshooting personal computers, terminals, networks, and other hardware and peripheral equipment. Work may also involve providing support, database maintenance and data reporting for assigned software applications.

Essential Functions

Provides technical support, troubleshooting and resolution for Intelligent Transportation Systems (ITS  These systems comprise of computers, servers, network devices, software and web applications, databases, wireless and radio systems, and various networked traffic signal devices). Receives and responds to calls and e-mails from citizens reporting problems and/or requesting assistance. Develops and maintains Standard Operating Procedures (SOP's) and provides training to system users. Develops procedural manuals, system documentation, and application "quick tips" to be used as references by end-users. Delivers, installs, sets up, configures and maintains TMC computers, networks, printers, and other hardware. Diagnoses, troubleshoots and repairs problems. Installs and configures upgrades. Maintains accurate records on Help-line calls, Device site visits, and requests for technical support; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference. Assists with the development and maintenance of Web Pages. Makes changes to user accounts in networking and Application systems as assigned. Supports assigned software and network applications such as PC based applications or Division-specific programs (i.e. Library, Human Resources); assists users, maintains database and security; researches, syntheses and generates reports information from databases. Researches, tests and recommends new equipment and/or upgrades. Maintains records for ITS device proof of concepts; identifies the type and quantity of devices deployed and related peripheral equipment, assignment/location, software applications, etc. for Intelligent Transportation system inventory management and software license compliance. Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance and repair of systems equipment. For employees in this classification in the Information Technology division, on-call work is a requirement of this position.
ADDITIONAL FUNCTIONS Performs general clerical work in support of assigned duties, including answering telephones, assisting customers, copying and filing documents, etc. Performs other related duties as required. In the event of a declared state of emergency, employees in this classification may be called to work during days or hours other than those for which they are regularly scheduled.

Minimum Qualifications

Vocational/Technical degree with training emphasis in computer science, information systems or a related field; supplemented by one year of experience providing technical support to information system users; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Fingerprinting required.

Collier County BCC offers a variety of benefits to both regular full and part time employees. For information, click here to view the comprehensive benefits package we have to offer you when you join our team.

Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.

Are you a current employee of Collier County BCC? (Please note: Employees of the Sheriff's Office, Clerk of Courts, Collier Schools, Tax Collector, Supervisor of Elections, Property Appraisers and Health Department are not considered employees of the BCC.)
  • Yes
  • No
Do you possess a vocational/technical degree with training emphasis in computer science, information systems or a related field?
  • Yes
  • No
Do you possess at least one year of experience providing technical support to information system users or any equivalent combination of education, training and experience?
  • Yes
  • No
How many years of experience do you possess in technical support to information system users?
  • No Experience
  • 1-2 Years of Experience
  • 3-5 Years of Experience
  • 6-9 Years of Experience
  • 10+ Years of Experience
Have you successfully installed and configured a windows operating system on a desktop or laptop?
  • Yes
  • No
Have you worked with managed network switches and configured ports?
  • Yes
  • No
Have you performed system backups?
  • Yes
  • No

* Required Question

Job Post Expiration Date   January 24, 2019

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .