Senior System Administrator| Information Technology| REQ-1478
Job Family: Professional Technical
Posting Start Date: 03/14/2021 | Closing: Open Until Filled
Minimum Salary: $52,640.93
Hours: Monday- Friday 8am-5pm, after hours as required.

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PRIMARY DUTY: As a member of the Enterprise Applications team, under general supervision, provides software support for the City’s computer programs, peripherals and equipment for the Information Technology (IT) Department.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.
• Perform routine audits of systems and software to determine utilization and adequacy for demand • Utilize log data and system administration tools to diagnose system hardware and software problems.
• Maintains and upgrades software applications; analyzes IT operational issues and resolves problems within scope of authority and training; duties may vary according to job assignment.
• Works independently to identify and analyze IT operations, prioritize solutions and assure that hardware and software systems are available, reliable and efficient.
• Manages IT projects for implementation and integration of new technology and system upgrades.
• Performs system maintenance and updates according to IT Department procedures and industry standards.
• Analyzes and makes changes to the application programs, including development, maintenance, upgrades, installations, user access, second tier assistance, testing and security.
• Maintains, tests and troubleshoots operating systems and technical problems; restores functionality, documents procedures and provides user training.
• Monitors network functionality and utilization; researches security and access problems and develops solutions; detects and corrects errors; monitors and verifies data backups; identifies technical problems which need to be addressed by improved procedures and work standards.
• Identifies problems and diagnoses and troubleshoots operational issues; monitors operational and access trends and enforces security protocols.
• May coordinate with the work of Help Desk Technicians; prioritizes service requests, assigns work, monitors results and provides technical leadership and guidance; verifies that all service issues are addressed and resolved.
• Refers complex problems to IT Management and tracks the problem until it has been resolved.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency or as required.
• Performs other related and assigned duties as required.
• Driving is essential.

KNOWLEDGE AND SKILLS:
Knowledge:

• City organization, operations, policies and procedures.
• Current IT operations, policies and procedures.
• Principles and practices of technology management, infrastructure system development, project planning, systems integration in a public sector environment, data security, and disaster recovery. 
• Understanding of network technology and related concepts, such as LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc.
• Knowledge in Microsoft Exchange, VMWare, Hyper-V, Remote Desktop Services, Windows Server, SQL
Server, Active Directory, Office 365, Linux, CentOS

Skill in:
• Analyzing IT issues, evaluating alternatives and developing recommendations and strategies.
• Working independently in a technical environment with interlinked and changing priorities.
• Quickly and effectively diagnosing and resolving technical problems in a network environment.
• Assessing customer support needs and developing and implementing effective solutions.
• Using basic tools, equipment and procedures for repairing computers and peripheral devices.
• Interpreting and completing technical instructions and complex variables.
• Installing, configuring, testing, operating and maintaining IT network systems and equipment.
• Establishing and maintaining cooperative working relationships with co-workers.
• Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:
Associate degree in Computer Science or Information Technology or a related field is required; AND three years’ experience with database development administration and support, as well as report development experience; OR an equivalent combination of education and experience. Bachelor’s Degree in Computer Science is desirable.

LICENSE AND CERTIFICATION:
• Must possess a valid Texas Driver’s License.
• Microsoft, Cisco, Oracle and other professional IT certifications are desirable.
• Some incumbents may be required to obtain additional specific skills training and technical certifications.

Job Requirements

This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.

The City of Waco is an Equal Opportunity Employer and encourages applications from eligible and qualified persons regardless of race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity.

The City of Waco provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resource Office at (254) 750-5740.