SUMMARY OF POSITION

Performs help desk and administrative duties in support of departmental functions; assist City staff with hardware and software problems; and provide administrative support in daily office operations of the department. The work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations.

Essential Duties*

Receive phone calls or electronic messages from users having problems using computer software and hardware, or having trouble using specific software such as graphics, database, printing, word processing, spreadsheets, electronic mail, and operating systems; provides support for audio-visual presentation equipment;

Composes edits and distributes department communications; oversees all website reports; researches and obtains information for routine and moderately complex reports and special assignments; maintains spreadsheets for Information Technology budget; records and backup data of expenditures;

Supports, monitors, tests and troubleshoots hardware and software problems pertaining to City Hall Local Area Networks (LANs) and all outside department LANs; Assists with installation and maintenance of personal computers and related peripherals and devices, software and software applications, telecommunication equipment and other electronic office equipment; analyze and resolve technical problems related to the computer needs of City departments;

Assists users with problems by perceptive questioning, using diagnostic software, or listening to procedures followed by users to determine source of problem and assists users in the proper use of computer equipment and software;

Track computer, printer, and telecommunication products and supplies; receive and distribute supplies to appropriate parties; log supplies received and distributed, and maintains inventory of computer hardware and software;

Follow appropriate safety and security precautions to safeguard all City assets.

Other Important Duties*

Assist Information Technology Specialist II, Network Administrator and Information Technology Director as assigned;

May require after hours work/weekends when necessary;

Serves as essential emergency personnel when required;

Regular and prompt attendance is an essential function of the position; and

Performs such other related duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:  good oral and written communication skills; and the ability to understand and carry out oral and written instructions.  Intermediate to advanced level knowledge of current versions of word processing, database, spreadsheet, presentation, graphics, desktop publishing, Internet, and other available software.   Knowledge of technological terminology typically encountered in an information services environment.  Knowledge of modern office procedures, methods, systems, and equipment including computers and associated equipment.  Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping.

Skill/Ability:   ability to serve other City departments in a diplomatic and professional manner, exercising good emotional control; must have good interpersonal skills.  Good verbal fluency and knowledge of English grammar, punctuation and spelling.  Ability to work with detailed information for sustained periods of time.  Ability to maintain filing systems organized alphabetically, chronologically, numerically, categorically, and in a variety of formats (electronic, paper, etc.)  Ability to perceptively question users, diagnose and troubleshoot software and hardware problems.  Ability to simultaneously perform a variety of technical and administrative functions and maintain a quality work product.  Ability to work independently in the absence of supervision.  Ability to work on multiple projects.

Safety/Physical Requirements:  work generally performed in a climate and temperature-controlled building with minimal exposure to outdoor weather conditions;  sit, walk, kneel, bend at both the waist and knee, reach with the arms over the head, and hear, both on the telephone and in person, using regular conversational tones; vision requires the ability to focus and read printouts, computer, screens, and other written material. Duties may require lifting up to 70 pounds and have the use of hands and fingers to perform essential functions of the job, i.e., typing, data entry, using the calculator, and operating other office equipment.

ACCEPTABLE EXPERIENCE AND TRAINING

Associate’s Degree or technical school degree in Computer Science, Information Systems or equivalent combination of progressively responsible experience of at least 2 years in information technology;

High school graduation, or its equivalent, plus at least 5 years of experience in information technology, preferably in the public sector.  

CERTIFICATES AND LICENSES REQUIRED

Appropriate Texas Drivers license.

A+ Certification and Network + Certification preferred.

Microsoft Certification preferred.    

STARTING SALARY:  $22.52 hourly