Summary  

Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties.   

Essential Duties and Responsibilities   

• Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.  
• Questions callers to determine location and seriousness of emergency and response needed.  
• Enters information into computer-aided dispatch system.  
• Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remote units.  
• Provides pre-arrival instructions to caller.  
• Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.  
• Relays information between hospital staff and emergency medical technicians at site or in ambulance.  
• Provides preliminary first aid instructions before paramedic truck or ambulance arrives.  
• Transmits and receives messages between divisions of own agency and other law enforcement agencies.  
• Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.  
• Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.   
• Enters, updates, and retrieves information from a variety of computer systems.  
• Answers or forwards non-emergency requests for assistance.  
• Tests communications and alarm equipment and backup systems to ensure serviceability.    

Shift time  

This position will work during the day shift 20 hour a week.  

Education and/or Experience  

High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Experience is required.   

Certificates, Licenses, Registrations  

TCOLE Telecommunicator License required.   

Salary  

Starting at $17.80/hourly