GENERAL PURPOSE:  Under general administrative direction, is responsible for assisting the Director with planning, directing, managing and overseeing the activities, operations and responsibilities of the Planning and Development Services Department, to include the management or oversight of one or more Divisions or Division Managers. Ensures activities and accomplishments are consistent with the goals of the Department, the City’s strategic goals, and the Comprehensive Plan. Provides highly responsible and complex administrative support to the Director and the City Manager’s Office. Exercises direct supervision over assigned staff, administers multiple boards or commissions, and serves as Director in the Director’s absence.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. The person filling this position performs these duties, and/or supervises the team who does.

• Assists the director in developing and implementing department goals, objectives, policies, budget and priorities for each assigned service area.
• Works with the director to establish appropriate performance metrics; adopts and implements Standard Operating Procedures (SOPs), Code Interpretations, and Customer Bulletins.
• Oversees the development of administrative and operational plans for efficient operation of one or more Divisions of the Department; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement, advises the director and implements management solutions.
• Ensures coordination, collaboration and communication within and between department divisions; fosters a cooperative spirit.
• Assesses and monitors division workload, administrative/support systems, and internal reporting relationships; advises on and implements improvements.
• May serve in one or more special assignment roles.
• Oversees, advises, provides technical support to and directly administers assigned boards or commissions.
• Collaborates cross-department and with outside agencies on special projects as assigned.
• Assists the director in coordinating strategies to integrate services with other programs, departments and agencies particularly in implementation of the Comprehensive Plan.
• Leads community meetings, or meetings of stakeholders with competing interests.
• Delivers presentations to groups, boards, commissions and City Council.
• Confers with customers (architects, engineers, contractors, developers, special interest groups, business owners and property owners); resolves issues that arise; mediates discussions between stakeholders.
• Conveys department direction and provides guidance to assigned area(s) of oversight; assigns and coordinates tasks and projects; reviews work for quality, timeliness, conformance with requirements and consistency with the Comprehensive Plan.
• Trains and coaches staff; develops staff skills and conducts performance evaluations; works with staff to correct any performance deficiencies; meets regularly with staff to disseminate information and to discuss and resolve issues.
• Implements customer service initiatives and ensures the highest standard of customer service excellence is consistently delivered.
• Serves as an official department representative to other departments, committees, outside agencies, elected or appointed officials, non-profits, etc.
• Provides consultation to the director and colleagues on all issues related to the department.
• Prepares documents and responses for City Council, City Manager’s Office, the Director, staff and citizens.
• Serves as director in his/her absence.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's Degree in Architecture, Business, Engineering, Construction Management, Geography, Urban/Regional Planning, Public Administration or related field; AND at least five (5) years of increasingly responsible supervisory experience; OR an equivalent combination of education and experience. Master’s Degree is preferred. Experience working for a large or fast-growing municipality is preferred.

Required Licenses or Certifications:

• Valid Class “C” Texas Driver’s License
• Depending on the needs of the City or special assignment roles, certain high level technical certifications may be preferred such as: American Institute of Certified Planners (AICP), Certified Building Official (CBO), Congress for New Urbanism-Accredited (CNU-A), Professional Engineer (PE), Certified Floodplain Manager (CFM), etc.

Required Knowledge of:

• Local government organization, operations, policies and procedures.
• Federal, state, local and other agency laws, rules and regulations affecting planning, zoning, code enforcement, animal control, public health, construction, housing, and building safety.
• Texas Local Government Code statutes related to municipalities including but not limited to land use, zoning, annexation, vested rights, and subdivision platting.
• Americans with Disabilities Act (ADA).
• Principles, practices and procedures of urban and regional planning, historic preservation, urban design, construction, land development, building trades, public health and code enforcement.
• Principles and practices of employee supervision including coaching, training, situational leadership and motivation.
• Principles and practices of project management, consultant management and contracts.
• Occupational hazards and safety precautions.

Required Skills in:

• Project management.
• Municipal budgeting.
• Analyzing issues and processes, identifying alternative solutions, projecting consequences of proposed actions, and preparing recommendations based on findings.
• Ability to develop processes and facilitate projects through those processes in support of goals.
• Establishing and maintaining cooperative working relationships with colleagues, employees, elected and appointed officials, design and construction professionals, developers, non-profits, agencies, neighborhood groups and the general public.
• Ability to work with the general public in a variety of scenarios and settings, including diffusing difficult situations.
• Ability to plan and prioritize the work of assigned personnel in a fast-paced environment.
• Skill in utilizing personal computing devices and associated software programs.
• Ability to communicate clearly and effectively, both verbally and in writing with correct grammar, composition, spelling, punctuation and vocabulary.

Physical Demands / Work Environment: 

• Work is performed in a standard office environment and is subject to sitting, standing, walking, bending, and reaching for extended periods of time. Must be able to safely pull, push, lift and carry equipment and materials weighing up to thirty (30) pounds.
• Occasional field work/job site visits outdoors in all weather conditions.
• Occasional attendance or participation in off-site meetings or presentations, some could be out of town.
• May be required to work immediately before, during or after an emergency or disaster.
• Note:  This position is designated safety/security sensitive.

Starting minimum salary range is $73,674 - $92,093 per year based on experience and qualifications. Benefits include Texas Municipal Retirement System; paid vacation and sick leave accrual; medical, dental, vision, and life insurance. EOE