The City of Cedar Park is seeking qualified applicants for the position of Utility Accounts Specialist. Under the general supervision of the Utility Billing Customer Service Supervisor, the Utility Accounts Specialist provides excellent customer service to customers of the Utility Billing Department on the phone and in person while resolving customer issues.

• Provides excellent customer service on phone and in person; Answers questions from customers and city employees regarding fees etc., and refers customers to appropriate department if necessary;
• Assists customers, both residential and commercial,  with obtaining new service, disconnecting and transferring service;
• Accepts payments for utility accounts and other fees charged by the City departments;
• Processes payments received in person, over the telephone, through the mail and online utilizing electronic submission software;
• Processes incoming mail through check machine;
• Issues work orders for meter readers;
• Serves as dispatcher for public services; operates two-way radio to communicate with field crew for water leaks, sewer problems, etc. when necessary;
• Closes out register on a daily basis; and 
• Performs such other related duties as may be assigned.

Acceptable Experience, Training, Certifications and Licenses

Qualified candidates must possess:

High School Diploma or its equivalent, plus one (1) year of accounts receivable experience including customer service experience, preferably in a water utility environment;
 
or  any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

 Preference will be given to candidates who:

• have experience in a water utility environment
• are bilingual (Spanish)