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As the Financial Specialist you will perform a variety of complex financial, clerical, and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens. In this role you will work closely with internal staff to ensure information is passed to billing personnel, meter personnel, permitting, and loan personnel.

• Perform accounts payable/accounts receivable functions within the Utility Call Center.
• Assist in the collection of asset information and coordinate the asset disposal program.
• Design and provide timely reports. Review processing assignments, reviews and monitors all reports prior to distribution to staff and management.
• Conduct internal audits with Naviline to be assured customer accounts are reflected accurately.
• Work with Supervisor and Manager to monitor contracts within the call center.
•  Audit invoices with collections company, respond to disputes, process collection reports, and report payments to a collection agency under contract.
• NSF dispute resolution and follow-up, NSF check report, including generating work orders for turn off.
• Prepare required documents to recover disaster-related expended funds for the Customer Service Team.
• Transaction Center to reverse payments, adjust off miscellaneous charges, transfer balances, reverse balance transfers, and charge miscellaneous fees.
• Conduct investigations to resolve complex customer/Vendor inquiries, issues, and concerns.
• Provide advance information to customers, staff, and management.
• Participate in performance evaluations and progressive discipline issues with staff.
• Coach, mentor, and motivate staff while also providing instruction and training development.
• Assist with retention records processing, customer account updates, answering phones and preparing correspondence which may include surveys.

E-Work/Hybrid Work: Currently this position is eligible to e-work up to 2 days per week! After you complete your first six months, contingent on work requirements and other factors, you’ll be eligible for this fantastic benefit.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

About You

To thrive in this position, you must have -

• An Associate degree in Accounting or Finance plus two (2) years experience in auditing procedures, inventory control, basic real estate, or bookkeeping/financial duties.
• Experience on a year-for-year basis may substitute for the college degree.
• A Bachelor’s degree from an accredited college or university in Accounting, Finance or in a highly related field may substitute for the required experience

About Everything Else

Starting Pay Range: $23.33 - $24.00 hourly, based on experience.

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Starting January 2024, choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.