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Telecommunicator (911 Dispatcher) - Portland, ME (ID: 469595) |
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Title | Telecommunicator (911 Dispatcher) |
Type | Emergency Communications |
Date Posted | 2024-02-22 |
City / Organization | Portland, ME |
Description | Portland Police Department - Your community needs you! Come and join a team with purpose that makes a difference every day and night. We are now accepting applications for Emergency Telecommunications Operator (911 Dispatcher). Answer the call and become the ears and voice of public safety. This is an important, fast-paced, and exciting position in Portland's Regional Communications Center (PRCC). PRCC provides 24-hour emergency/non-emergency dispatch services for Police, Fire, and Emergency Medical Services for the municipalities of Portland, South Portland, and Cape Elizabeth. The normal duties of this position include but are not limited to: Working 8,10 or 12-hour shifts, covering 24-hours a day 7 days a week, including holidays and weekends; communicating with police and fire units by radio; answering both emergency (911) and non-emergency telephones; provide Emergency Medical & Fire instructions over the phone for emergency situations; input data into computer regarding stolen property, vehicles, and guns; enter missing and wanted persons in state, local and national computer systems; other related duties as required. This is a fast-paced team environment that requires the following qualifications: Graduation from high school or equivalent; ability to work with advanced computer-aided dispatching technology; capacity to act quickly, calmly and correctly in emergency situations; must be able to use tact and diplomacy in stressful situations; availability to work all shifts, including nights, weekends and holidays; strong listening, memory, and multitasking skills; accurate typing skills; solid customer service skills. Job suitability assessment, Police background check, and polygraph required. Must be able to obtain Maine Emergency Medical Dispatch Certification (EMD), Emergency Fire Dispatch Certification (EFD), and Maine Certified Terminal Operator Certification within 6 months of employment. Highly competitive and comprehensive new compensation & benefit plan. *Starting rate during 4 weeks academic training $22.17/hour, increasing by a minimum of $2/hour when training on shift. Upon passing probation at 6 months, rises to $23.81 plus a minimum of $2/hour shift differential. Additional increases for each qualification gained (Police Dispatch, Fire Dispatch).*
Accepting applications until all vacancies are filled.
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