Welfare Supervisor - Welfare (Open Positions: 1)

Grade 21

General Statement of Duties

Provides supervision and direction for employees in the Welfare Department; performs directly related work as required.

Examples of Essential Work

• Supervises, trains, evaluates and coordinates the work of employees involved in various welfare activities;
• Works with the Welfare Director in planning, organizing, directing and evaluating the work of the Department staff in implementing the expressed goals, policies, and directives of the Welfare Department;
• Participates in various aspects of personnel administration within the department including interviewing, hiring, and creating employee development plans;
• Develops policies and procedures designed to increase the efficiency and effectiveness of Departmental operations;
• Oversees all aspects of the General Assistance program to ensure consistency with applicable NH State Laws;
• Oversees all accounting functions within the department including the handling, processing, reconciliation, security and depositing of all welfare reimbursements;
• Manages the department in the absence of the Welfare Director;
• Oversees the placement and processing of welfare liens;
• Regularly discusses problems, policies and procedures with workers individually and in staff meetings;
• Facilitates conflict resolution with clients and/or employees as needed;
• Approves expenditures and actions taken by Welfare Specialists;
• Reviews cases and decisions of Welfare Specialists to ensure statutory obligations are met;
• Keeps abreast of the latest local, Federal, and State laws and resources to maintain compliance and have the best available information for the clients and Welfare staff;
• Ensures public funds are spent judiciously and effectively;
• Counsels clients who have complaints and investigates the validity of the complaints;
• Observes eligibility interviews;
• Creates and compiles statistical spreadsheets from daily logs completed by Welfare Specialist;
• Researches, analyzes and presents spreadsheets and reports as requested by the Welfare Director;
• Gives presentations as needed;
• Represents the department on various occasions;
• Performs the duties of Welfare Specialists and the Accounting Technician as needed;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.

Acceptable Experience and Training

•  Graduation from an accredited college or university with a Bachelor’s Degree in a related social science area; and
• Considerable experience in program eligibility determination or supervision; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. 

Required Special Qualifications

• None.