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Help Desk Technician - Goose Creek, SC (ID: 470795)

Title Help Desk Technician
Type IT/MIS
Date Posted 2024-03-06
City / Organization Goose Creek, SC
Description
Full Time
Position Hours
8 a.m. to 5 p.m., Monday through Friday, with some work on weekends
Job Duties

Provide first-level technical support to end-users regarding hardware, software, and network issues; diagnose and resolve technical problems through phone, email, or in-person communication; assists users with software and hardware problems; deliver excellent customer service by addressing user inquiries promptly and professionally.

Maintain a positive and helpful attitude while assisting users with technical issues; document and track user interactions, issues, and resolutions; assist in conducting training sessions for end-users on basic IT applications and best practices; create and update user documentation to facilitate self-help.

Maintain an inventory of IT assets, including computers, peripherals, and software licenses; coordinate with vendors for hardware repairs and replacements; keep abreast of new technologies and recommend upgrades or enhancements; assist in troubleshooting network connectivity issues; collaborate with network administrators for the resolution of more complex network problems.

Qualifications

High School Diploma or equivalent with relevant certifications and/or technical training, bachelor's degree, preferred; one year's experience in a helpdesk or technical support role.

Any combination of education and experience totaling three years may be considered; proven knowledge of Microsoft Windows operating systems and Office applications required; valid South Carolina Driver's License.

How to Apply

Please visit the City's website at https://www.applicantpro.com/openings/cityofgoosecreek/jobs/3241021-226264 for more details and to apply online.

Deadline
Equal Opportunity Employer
The City of Goose Creek is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Prospective and current employees should contact Human Resources to request an ADA accommodation. 

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

Job Post Expiration Date   April 30, 2024

    All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description. .