Welfare Specialist II - Welfare (Open Positions: 1)

Grade 18

General Statement of Duties

Determines client eligibility for emergency and/or general welfare assistance. Assesses long term needs for self-sufficiency and makes referrals to other agencies as needed; performs directly related work as required.

Examples of Essential Work

• Interviews applicants, assesses needs, determines eligibility and issues vouchers as eligibility requirements are met;
• Assesses clients long term needs, resolves problems as possible and develops appropriate plans of action;
• Acts as liaison and advocate for the client with other Federal, State and municipal agencies, landlords and utility companies as needed;
• Confers with medical facilities and doctors on the medical/pharmaceutical needs of client;
• Investigates client’s background, verifies information, makes home visits as necessary andmonitors client’s compliance with allowable purchases and activities;
• Assesses emergency or crisis situations and expedites assistance as necessary;
• Writes detailed case notes on each client and keeps statistical data for tracking and informational purposes;
• Assesses client’s long-term needs, resolves problems as possible and develops appropriate plans of action in conjunction with the client;
• Understands and employs utmost care with regard to the decision making process;
• Meets regularly with staff and residents of the family shelter to monitor client progress;
• Directs and monitors case plans and responds immediately in crisis situations;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.

Acceptable Experience and Training

• Graduation from an accredited college or university with a Bachelor's Degree in a related social science field; and
• Considerable experience in social service programs; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications

• None.