Job Title

ERP & Enterprise Applications Lead

Position Summary:

***This Position Is Eligible For A $5,000 Sign-On Incentive***

If you’re looking to learn, grow and make an impact with one of the top workforces in the Dallas/Fort Worth Metroplex, this is where you belong!  We are looking for a strong candidate to join the newly formed Enterprise Applications team in our Innovation & Technology Department.  The candidate will be responsible for the operational functionality of the Tyler Enterprise ERP eco-system as well as other applications.  

The Enterprise Applications Lead is responsible for providing coordination of team activities with the Enterprise Applications Manager. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to build team skills and improve effectiveness and efficiency. In addition, this position helps the organization leverage technology to improve business processes and increase productivity by providing business and systems analysis, business process change recommendations, and technology recommendations. This is a highly engaging role that will require critical thinking, thought leadership, cross-functional collaboration and a strong customer-service mindset.

Essential Job Function: 

• Directly coordinates with staff, including overseeing and participating in team processes, assigning and prioritizing work; and assisting with setting employee goals. 
• Provides leadership in delivering technical support and improving business processes; performs vendor management and oversight as needed, and serves on the Change Advisory Board (CAB). 
• Performs needs analysis and evaluation of new software systems; manages implementation of new software systems and applications; ensures coordination of strategy and initiatives; validates technical specifications and infrastructure requirements.
• Provides technical support, system administration and problem resolution for enterprise software. 
• Utilizes best practices to implement, modify and upgrade enterprise software systems to support the needs of both the organization and system users. 
• Ensures all application maintenance, changes, and upgrades are communicated to both internal and external stakeholders as appropriate.
• Implements systems and processes to ensure appropriate security, data integrity and data back-ups.
• Produces and executes unit test plans and test scripts; analyzes output, and ensures modifications are made as necessary to meet objectives.
• Assists with enforcing functional policies and procedures related to information systems and promotes a 'Cyber Security Awareness' culture.
• Performs other related duties as required.  Responsibilities may require working evenings and weekends, sometimes with little advanced notice, and on-call support.
• Acts as the primary contact for the vendor of assigned systems.
• Acts as the alternate system administrator for other enterprise systems.
• Acts as an escalation point and mentor to other staff as needed.
• Able to document complex business rules and interpret into system workflow configurations.
• Travels to off-site meetings, conferences and training.
• Assists in development of strategic and tactical technology plans.
• Serves on various technology and organizational teams as needed.
• Maintains a broad knowledge of current and emerging technologies.
• Regular and consistent attendance for the assigned work hours is essential.